Water Softener Warranty
| Component | Warranty Term | Coverage Details |
|---|---|---|
| Mineral (pressure) tank | 10 years standard (Advanced: Platinum Softener); 20 years extended warranty on Platinum Plus Softener | Structural defects only, including cracking, leaking, or manufacturing defects |
| Brine tank | 10 years | Defects in materials and workmanship |
| Control valve body | 10 years standard (Advanced: Platinum Softener); 20 years extended warranty on Platinum Plus Softener | Structural valve housing only; defects in materials and workmanship |
| Valve electronics and motor | 5 years | Manufacturing defects only |
| Internal seals, pistons, and injectors | Not covered | Normal wear and routine maintenance items |
| Resin media | Not covered | Municipal water's estimated lifespan is 8-12 years. Well water is highly subject to water quality |
Water Softener Warranty
| Component | Warranty Term | Coverage Details |
|---|---|---|
| Mineral (pressure) tank | 10 years standard (Advanced: Platinum Softener); 20 years extended warranty on Platinum Plus Softener | Structural defects only, including cracking, leaking, or manufacturing defects |
| Brine tank | 10 years | Defects in materials and workmanship |
| Control valve body | 10 years standard (Advanced: Platinum Softener); 20 years extended warranty on Platinum Plus Softener | Structural valve housing only; defects in materials and workmanship |
| Valve electronics and motor | 5 years | Manufacturing defects only |
| Internal seals, pistons, and injectors | Not covered | Normal wear and routine maintenance items |
| Resin media | Not covered | Municipal water's estimated lifespan is 8-12 years. Well water is highly subject to water quality |
What “Covered” Means
Covered
- Manufacturing defects
- Structural failures due to defects
- Cracks or leaks caused by defects
- Early electronic failure due to a defect
- Factory material flaws
Not Covered
- Normal wear and aging
- Clogging, fouling, or scaling
- Damage caused by freezing or flooding
- Power surges or lightning
- Water chemistry outside specifications
A defect means the product was not manufactured correctly, not that it has worn out over time.
Your Complete Solution
Required Operating Conditions
Warranty coverage applies only when the system:
- Is installed by a qualified technician
- Operates within manufacturer-recommended water quality,pressure, and temperature limits
- Is used in a normal residential application
- Is protected from freezing and environmental damage
Coverage is subject to misuse, neglect, freezing, flooding, fire, or unauthorized modification is excluded.
General Terms
| Item | Warranty Term |
|---|---|
| Warranty duration | Duration Starts from the installation date |
| Who is covered | Original owner only |
| Transferable | No |
| Repair or replacement | At our discretion, using comparable parts |
| Refunds | Not included |
| Service calls after 90 days | Billable |
Plain-English Summary
- Structural components for an Advanced or Platinum Softener are 10 years On the Platinum Plus Softener, the structural warranty is extended to 20 years
- Valve electronics are covered for 5 years
- Labour is covered for 90 days only
- Wear parts, filters, and membranes are maintenance items
- Reverse osmosis systems are covered for 2 years
- Clear terms mean fewer surprises and better long-term value.
