Terms & Conditions

Effective Date: March 4, 2026

WATER SOFTENER CANADA (the “Website”) is operated by WATER SOFTENER EDMONTON LTD., representing Water Softener Canada ("we," "us," "our"). These Terms of Service (“Terms”) govern your access to and use of our Website and any services, products, consultations, installations, maintenance, repairs, water testing, and communications we provide (collectively, the “Services”).

By using this Website or our Services, you agree to these Terms. If you do not agree, do not use the Website or Services.

1) Eligibility

You must be at least 18 years old to use our Website or purchase Services, or have permission and supervision from a parent/guardian.

2) Website Use

You agree to use the Website only for lawful purposes and not to:

  • misuse the Website, attempt unauthorized access, or disrupt Website functionality
  • transmit malware, spam, or harmful code
  • copy or scrape content for commercial use without permission

We may restrict or terminate access if you violate these Terms.

3) Quotes, Estimates & Service Scope

Any quote or estimate provided (online, by phone, or in-person) is based on the information available at the time. Final pricing and scope may change due to site conditions, product availability, plumbing/access requirements, or customer-requested changes.

We may require photos, measurements, or an on-site assessment to confirm a final quote.

4) Orders, Payments & Taxes

  • Prices are listed in CAD unless stated otherwise.
  • You agree to pay all applicable fees, taxes, and agreed service charges.
  • Payment timing (deposit, milestone payments, or completion payment) may vary based on the service and will be confirmed during booking or invoicing.

If a payment fails or is overdue, we may pause or cancel Services until resolved.

5) Scheduling, Cancellations & No-Shows

Appointments and installations are scheduled based on availability. If you need to cancel or reschedule, you must notify us as early as possible. Late cancellations or missed appointments may result in a cancellation/no-show fee, especially if resources or inventory were reserved for your job.

6) Product Returns & Refunds

Return and refund eligibility may depend on the product type, condition, and manufacturer policies. Some items (including installed equipment or opened consumables) may not be returnable.

If you believe a product is defective or incorrect, contact us promptly with order details so we can review options.

7) Warranties

Product Warranties

Manufacturer warranties apply where offered and are controlled by the manufacturer’s terms. We do not extend manufacturer warranties unless explicitly stated in writing.

Workmanship

If we provide installation or service work, workmanship coverage (if any) will be communicated at the time of service or invoice. Workmanship coverage does not apply to misuse, accidental damage, unauthorized modifications, freezing damage, neglect, or issues caused by factors outside reasonable installation control.

8) Water Quality & System

Performance Disclaimer

Water conditions can vary by home and change over time. System recommendations are based on available water test results and typical conditions. Actual results may vary depending on water chemistry, plumbing configuration, pressure, usage, maintenance, and other factors.

9) SMS/MMS Messaging Terms

By providing your mobile phone number through our website contact forms, quote request forms, service booking forms, water testing requests, installation scheduling forms, or by texting one of our designated opt-in keywords to our business number, you expressly consent to receive SMS and MMS messages from WATER SOFTENER CANADA operated by WATER SOFTENER EDMONTON LTD.

These messages may include:

  • Appointment confirmations and reminders
  • Installation scheduling updates
  • Service notifications and technician arrival updates
  • Water testing follow-ups
  • Account-related notifications
  • Customer care communications
  • Promotional offers, seasonal specials, and service discounts

Message frequency may vary depending on your interactions with us.

Message and data rates may apply based on your mobile carrier plan.

You may opt out at any time by replying STOP. After you send STOP, you will receive a confirmation message and no further SMS messages will be sent unless you opt back in.

For assistance, reply HELP or contact us at:

WATER SOFTENER CANADA operated by WATER SOFTENER EDMONTON LTD.
9655 49 Ave NW, Edmonton, AB T6E 5Z5, Canada
Email: hello@watersoftener.ca
Phone: 587-400-0991

Consent to receive marketing text messages is not a condition of purchase. You are not required to agree to receive SMS messages to purchase products or services from us.

We do not sell, rent, or share SMS opt-in information with third parties for marketing purposes.

Carriers are not liable for delayed or undelivered messages.

10) Electronic Communications

By using our Website or Services, you consent to receive communications from us electronically, including email and SMS messages where you have provided consent.

11) Intellectual Property

All content on this Website (text, visuals, logos, design elements) is owned by or licensed to WATER SOFTENER CANADA operated by WATER SOFTENER EDMONTON LTD. You may not reproduce, distribute, or commercially use content without written permission.

12) Third-Party Links

The Website may contain links to third-party sites. We are not responsible for their content, policies, or practices.

13) Limitation of Liability

To the maximum extent permitted by law, WATER SOFTENER CANADA operated by WATER SOFTENER EDMONTON LTD. is not liable for indirect, incidental, special, or consequential damages arising from your use of the Website or Services.

Our total liability for any claim related to Services will not exceed the amount you paid to us for the specific product or service giving rise to the claim, except where prohibited by law.

14) Indemnification

You agree to indemnify and hold harmless WATER SOFTENER CANADA operated by WATER SOFTENER EDMONTON LTD. from claims, damages, losses, or expenses arising from your misuse of the Website, violation of these Terms, or violation of applicable law.

15) Governing Law

These Terms are governed by the laws of Alberta, Canada, and applicable federal laws of Canada. Any disputes will be handled in the courts located in Alberta, unless otherwise required by law.

16) Changes to These Terms

We may update these Terms at any time by posting an updated version on the Website. Your continued use of the Website or Services after changes means you accept the updated Terms.

17) Privacy & Data Protection

We respect your privacy. Information collected through our Website and Services, including phone numbers provided for SMS communications, is used solely for providing requested services, customer support, scheduling, updates, and promotional communications where consent has been given.

We do not sell, rent, or share personal information or SMS opt-in data with third parties for marketing purposes.

For full details on how we collect, use, and protect your information, please review our Privacy Policy at: https://watersoftener.ca/pages/privacy-policy

18) Contact Us

If you have questions about these Terms:

WATER SOFTENER CANADA operated by WATER SOFTENER EDMONTON LTD.
9655 49 Ave NW, Edmonton, AB T6E 5Z5, Canada
Email: hello@watersoftener.ca
Phone: 587-400-0991